Job Description
Join our award-winning luxury hotel in downtown Kansas City and become the first face of hospitality! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences with weekly pay. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of the city.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/bell staff
- Process payments and manage cash drawer with strict accountability
- Upsell hotel amenities and services to enhance guest experiences
- Maintain detailed logs of guest requests and special arrangements
- Collaborate with management to implement operational improvements
Qualifications
- Minimum 1 year hospitality/customer service experience
- Proficiency in hotel property management systems (e.g., Opera)
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills and professional appearance
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required