Job Description
Join our award-winning team at Pacific Gateway Hotel & Resort, where we celebrate hospitality excellence and offer weekly pay for immediate financial peace of mind! As a Front Desk Agent, you'll be the welcoming face of our oceanfront property in vibrant Long Beach, CA. Enjoy competitive hourly wages, comprehensive benefits, and a dynamic work environment where your contributions are rewarded every week. Apply today and start your career in hospitality with unparalleled support!
Responsibilities
- Deliver exceptional guest service with personalized check-in/check-out experiences
- Manage reservations, room assignments, and billing transactions
- Resolve guest inquiries and concerns with proactive problem-solving
- Collaborate with housekeeping and maintenance teams for seamless operations
- Maintain accurate records using hotel management systems
- Upsell amenities and services to enhance guest experiences
- Ensure compliance with safety and security protocols
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management software (Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Strong attention to detail and multitasking abilities
- Basic math skills for cash handling and billing
- Positive attitude with passion for hospitality