Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking a charismatic professional to create memorable guest experiences while handling check-ins, reservations, and local recommendations. With competitive compensation, flexible scheduling, and growth opportunities, this role is perfect for hospitality enthusiasts ready to shine in Wisconsin's vibrant tourism scene.
Responsibilities
- Manage seamless guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using hotel management systems
- Process payments and maintain accurate financial records
- Provide exceptional customer service and resolve guest concerns promptly
- Coordinate with housekeeping and maintenance teams for guest requests
- Assist with luggage handling and transportation arrangements
- Act as local tourism ambassador with Milwaukee attraction recommendations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Proficiency with reservation software (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Positive attitude and professional appearance
- Must pass background check and drug screening