Job Description
Join our award-winning team at Grand Hotel Group as a Front Desk Agent in Charlotte! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. This role is perfect for hospitality enthusiasts who thrive in dynamic environments and value financial stability through consistent pay cycles.
Enjoy a modern workplace in downtown Charlotte, comprehensive training, and growth opportunities within our expanding luxury hotel chain. We prioritize work-life balance with flexible scheduling and recognize outstanding performance through quarterly bonuses.
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly using our 5-star service protocol
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize Opera property management system daily
- Uphold brand standards through consistent service delivery
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience
- Proficiency with hotel management software (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling proficiency
- Valid North Carolina driver's license (if required for errands)
- Must pass background check and drug screening