Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand Hotel Portland! We're seeking a charismatic professional to deliver exceptional guest experiences with weekly pay. Located in downtown Portland, you'll be the first point of contact for international travelers and locals alike. Enjoy competitive compensation, flexible scheduling, and a vibrant work environment. Apply today to start your career in luxury hospitality!
Responsibilities
- Manage check-in/check-out procedures for guests with efficiency and warmth
- Handle guest inquiries, reservations, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems to update guest records
- Resolve guest complaints with professionalism and discretion
- Process billing and financial transactions accurately
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of customer service experience in hospitality
- Proficiency with PMS systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Basic knowledge of Portland attractions and services
- Flexible availability including weekends and holidays
- Valid Oregon driver's license (if required for local errands)