Job Description
Join our award-winning team at Grand Seattle Hotel as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of downtown Seattle. Enjoy competitive weekly pay, comprehensive benefits, and opportunities for career growth in a luxury hospitality environment. Perfect for those seeking stability and immediate compensation.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Maintain accurate shift reports and cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera) efficiently
- Uphold brand standards through meticulous attention to detail
Qualifications
- 1+ years front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Valid Washington state alcohol service certification (WSET)
- High school diploma or equivalent; hospitality degree a plus