Job Description
Join the vibrant hospitality scene in Austin as a Front Desk Agent at Grand Horizon Hotel! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Enjoy a dynamic work environment in Texas' capital city while building your career in luxury hospitality.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate billing records
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management systems (Opera, Fidelio)
- Uphold brand standards and service excellence
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic math and cash handling proficiency
- Texas hospitality license (if required by state)
- Fluency in English; Spanish bilingualism a plus