Job Description
Join our award-winning team at the premier oceanfront resort in Virginia Beach! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences while enjoying the convenience of weekly pay. As the first point of contact, you'll create memorable moments for visitors from around the world. Our competitive benefits package includes flexible scheduling, employee discounts, and career growth opportunities in the heart of Virginia Beach's thriving tourism industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Maintain a clean and organized front desk environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera)
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights/weekends
- Basic mathematical aptitude for financial transactions
- Positive attitude and problem-solving mindset
- Valid Virginia driver's license (if required for local errands)