Job Description
Join our prestigious hospitality team in the heart of Washington DC as a Front Desk Agent! We're seeking dynamic professionals with exceptional customer service skills to deliver unforgettable experiences. Enjoy the flexibility of weekly pay while working in a vibrant downtown location near iconic landmarks. This role offers growth opportunities in one of DC's most sought-after hotels, with comprehensive training and a supportive team environment. If you thrive in fast-paced settings and possess a passion for hospitality, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle reservations, inquiries, and resolve guest concerns with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet services
- Uphold brand standards through exceptional service and attention to detail
- Assist with concierge services and local recommendations
- Monitor security protocols and manage lost-and-found items
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience
- Proficiency in hotel management software (Opera, FOSSE, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid DC work permit (if applicable)
- Flexible availability including weekends and holidays
- Basic knowledge of DC attractions and transportation systems