Job Description
Join our award-winning oceanfront resort and deliver exceptional guest experiences! Seaside Beach Resort is seeking a dynamic Front Desk Agent with a passion for hospitality. Enjoy weekly pay, flexible scheduling, and competitive benefits including employee discounts and complimentary parking.
Our resort offers a vibrant work environment with opportunities for growth and professional development. Located steps from the Virginia Beach Boardwalk, you'll be part of a team committed to creating unforgettable memories for our international and domestic guests.
Responsibilities
- Check in/out guests efficiently using resort management systems
- Manage room reservations and modify bookings in real-time
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell resort amenities and special packages
- Resolve guest complaints promptly and professionally
Qualifications
- Previous hotel or customer service experience required
- Proficiency in Opera or similar PMS systems
- Strong communication and multitasking abilities
- Flexible availability including weekends and holidays
- Basic cash handling and math skills
- Positive attitude and guest-focused mindset
- Ability to stand for extended periods
- High school diploma or equivalent