Job Description
Join Sacramento's premier luxury hotel as a Front Desk Agent and experience the perfect blend of hospitality excellence and financial stability. We offer competitive weekly pay, comprehensive benefits, and a vibrant work environment where your customer service skills shine. As the first point of contact for our discerning guests, you'll deliver exceptional experiences while advancing your career in the heart of California's capital.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, billing inquiries, and payment processing
- Coordinate with housekeeping and maintenance teams for seamless operations
- Resolve guest concerns promptly and escalate complex issues
- Maintain accurate guest records and property management systems
- Execute upselling strategies for room upgrades and amenities
- Conduct safety inspections and emergency response protocols
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- High school diploma or equivalent required
- Basic knowledge of Sacramento attractions and services
- Ability to lift 25 lbs occasionally