Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Plaza Hotel & Suites in Albuquerque! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying the flexibility of weekly pay and shift-based schedules. Perfect for those seeking work-life balance without sacrificing career growth in a luxury environment.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and guest requests with precision
- Process payments and handle cash/credit transactions securely
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Coordinate housekeeping and maintenance requests to ensure seamless operations
- Uphold brand standards through professional appearance and communication
- Collaborate with cross-department teams during peak shifts
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or hotel front desk experience
- Proficiency in PMS systems (Opera, Delphi, or similar)
- Strong cash handling and basic math skills
- Exceptional communication and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of local attractions and transportation
- Ability to stand for extended periods and lift 25 lbs