Job Description
Join our award-winning team at Grand Hospitality Dallas as a Front Desk Agent and enjoy the stability of weekly pay in one of Texas' most vibrant cities! We're seeking customer-focused professionals to deliver exceptional guest experiences while working flexible shifts in our luxury downtown hotel. This full-time position includes comprehensive benefits, career advancement opportunities, and a dynamic work environment where your hospitality skills shine.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and efficiency. Our competitive compensation package includes weekly pay, health benefits, and performance bonuses. Apply today to start your rewarding hospitality career in Dallas!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservation inquiries and modify bookings using property management systems
- Address guest concerns promptly and coordinate with housekeeping/management
- Process payments and maintain accurate financial transaction records
- Operate switchboard and provide local area information to guests
- Collaborate with security team to ensure property safety protocols
- Prepare shift reports and maintain lobby area presentation standards
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with property management systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution abilities
- Flexible availability for day/evening/weekend shifts
- Basic math and cash handling skills
- Professional appearance and demeanor
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required