Job Description
Join our dynamic hospitality team as a Front Desk Agent in Baltimore! We're seeking enthusiastic individuals to create exceptional guest experiences at our waterfront hotel. This role offers weekly pay, comprehensive training, and growth opportunities in the hospitality industry. No prior experience required – we provide all necessary training to ensure your success!
Responsibilities
- Deliver outstanding customer service to all hotel guests
- Manage check-in/check-out procedures efficiently
- Handle reservation inquiries and modifications
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Resolve guest concerns with professionalism and empathy
- Operate hotel management systems (training provided)
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible schedules (nights/weekends)
- Basic computer proficiency
- Positive attitude and service-oriented mindset
- Attention to detail and organizational skills
- Willingness to learn new systems quickly