Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh, NC! We're seeking charismatic professionals to deliver exceptional guest experiences with flexible shift schedules and weekly pay. Perfect for career-driven individuals who thrive in fast-paced environments, this role offers growth opportunities in the luxury hospitality sector.
Responsibilities
- Manage guest check-in/check-out procedures with precision and efficiency
- Handle reservations, inquiries, and payment processing via our PMS system
- Resolve guest concerns promptly while maintaining brand standards
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process daily reports and maintain accurate guest records
- Uphold safety protocols and emergency procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in reservation software (Opera, Cloudbeds preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling expertise
- Valid North Carolina driver's license (if required for errands)
- High school diploma or equivalent required