Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Detroit, MI! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly pay and flexible shift schedules. This role is perfect for individuals who thrive in fast-paced environments and value timely compensation. Our competitive benefits package includes health insurance, paid time off, and career advancement opportunities. Apply today and become part of Detroit's premier hospitality destination!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute emergency procedures as needed
- Upsell hotel services and amenities to enhance guest stays
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution skills
- Proficiency with hotel software (e.g., Opera, RoomRack)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Professional appearance and demeanor
- Ability to stand for extended periods