Job Description
Join the vibrant hospitality scene in San Francisco as a Front Desk Agent at Grand Plaza Hotel! We're seeking energetic professionals to deliver exceptional guest experiences with our unique weekly pay structure. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of the city. Perfect for career-driven individuals seeking stability and growth opportunities.
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle guest inquiries and resolve service issues with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through personalized guest interactions
- Contribute to a positive team atmosphere during peak periods
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems (Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic knowledge of San Francisco attractions and services
- High school diploma or equivalent
- Valid California driver's license preferred