Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent and experience the excitement of Seattle's vibrant tourism scene! We're seeking charismatic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. As the first point of contact, you'll create memorable moments while managing reservations, check-ins/check-outs, and local recommendations. Enjoy a dynamic work environment with growth opportunities and a team that values your contribution.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera/PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with empathy and professionalism
- Process payments, maintain cash drawer accuracy, and generate reports
- Coordinate with housekeeping and maintenance teams for guest requests
- Promote hotel amenities and services to enhance guest satisfaction
- Maintain organized front desk operations and documentation
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation systems (Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Basic math accuracy for financial transactions
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Positive attitude and passion for guest service excellence