Job Description
Join our award-winning team at Mountain View Lodge, where we're urgently seeking a passionate Hospitality Manager to elevate our guest experience in the heart of Colorado Springs. As a key leader in our premium mountain retreat, you'll drive operational excellence while creating unforgettable moments for discerning travelers. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape Colorado's premier hospitality destination.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement service standards exceeding guest expectations
- Manage staff scheduling, training, and performance evaluations
- Handle guest inquiries, complaints, and VIP experiences
- Monitor inventory, budget compliance, and revenue optimization
- Coordinate with maintenance, catering, and event teams
- Ensure compliance with health/safety regulations and brand standards
Qualifications
- 3+ years hospitality management experience in premium hotel environments
- Proven track record in team leadership and staff development
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (Opera, etc.)
- Valid Colorado hospitality certification or willingness to obtain
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and decision-making abilities