Job Description
Join Chicago's premier hospitality destination as a Front Desk Agent at Grand Plaza Hotel! We're seeking charismatic professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and take pride in creating memorable stays.
As a cornerstone of our guest services team, you'll be the first point of contact for international travelers and local visitors alike. Our competitive compensation package includes weekly pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments and manage cash drawer operations securely
- Coordinate with housekeeping and maintenance teams for guestroom assignments
- Utilize property management software (Opera) for daily operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (if driving shuttle service)