Job Description
Join our award-winning team at the Grand Hotel Richmond as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences while enjoying weekly pay and competitive benefits. This role is perfect for hospitality enthusiasts seeking career growth in a vibrant Virginia city. You'll be the first point of contact for our international and business travelers, ensuring seamless check-ins, managing reservations, and resolving inquiries with professionalism and warmth.
Why Join Us?
- Weekly pay (no more waiting for monthly checks!)
- Comprehensive health benefits after 60 days
- 401(k) with company matching
- Free hotel stays at our 15+ properties nationwide
- Tuition reimbursement program
Responsibilities
- Check-in/out guests efficiently using property management systems
- Manage reservations and room assignments with accuracy
- Process payments and maintain guest folios
- Resolve guest complaints and escalate complex issues
- Coordinate with housekeeping and maintenance teams
- Upsell room upgrades and hotel amenities
- Maintain security protocols and key control
- Prepare daily reports for management
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash handling accuracy
- Valid driver's license preferred
- COVID-19 vaccination required (with medical/religious exemption options)