Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at Grand Plaza Hotel in El Paso! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-in/check-out processes. Enjoy flexible schedules, competitive pay, and opportunities for career growth in the heart of Texas.
Responsibilities
- Manage seamless guest check-in/check-out procedures with attention to detail
- Handle reservations, inquiries, and payment processing accurately
- Resolve guest concerns promptly and professionally
- Collaborate with housekeeping and maintenance teams for operational excellence
- Maintain accurate records and reports using hotel management software
- Assist with luggage handling and concierge services as needed
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency in hotel management systems (Opera, Fidelio)
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends/holidays
- Bilingual (English/Spanish) proficiency highly valued
- Valid Texas driver's license if required for local errands