Job Description
Join our award-winning hospitality team at Grand Plaza Denver! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown location. With weekly pay and competitive benefits, this is your chance to grow in a dynamic hotel environment. Perfect for career-driven professionals passionate about creating memorable stays.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and cancellations
- Resolve guest concerns promptly and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera, etc.) efficiently
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems
- Ability to work flexible shifts (nights, weekends, holidays)
- High school diploma or equivalent required
- Valid driver's license (for airport shuttle duties)
- Basic knowledge of Denver tourism attractions
- Spanish bilingual preferred