Job Description
Join our award-winning team in Memphis as a Front Desk Agent where your dedication to guest service drives our success! We offer competitive weekly pay, flexible shift schedules, and a dynamic work environment in the heart of Tennessee's hospitality scene. If you thrive in fast-paced settings and excel at creating memorable guest experiences, this role is your perfect career move.
Responsibilities
- Check-in/check-out guests efficiently with warm professionalism
- Manage reservations and room assignments using property management systems
- Handle guest inquiries and resolve complaints with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security procedures and emergency protocols
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Proficiency with reservation systems (e.g., Opera, Propertyware)
- Basic math and cash handling abilities
- Tennessee hospitality certification preferred