Job Description
Join our award-winning luxury hotel in Charlotte, NC, as a Front Desk Agent! We're seeking charismatic professionals to deliver exceptional guest experiences with immediate weekly pay opportunities. Enjoy a dynamic work environment in the heart of Uptown, competitive benefits, and career growth within our expanding hospitality brand. Perfect for detail-oriented individuals passionate about creating memorable stays.
Responsibilities
- Manage check-in/out procedures with precision and efficiency
- Handle guest inquiries and resolve issues promptly
- Process payments and manage reservations accurately
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera/PMS)
- Uphold brand standards in all guest interactions
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in reservation systems and POS
- Exceptional communication and conflict resolution skills
- Flexibility to work evenings/weekends/holidays
- Basic knowledge of local attractions and services
- High school diploma or equivalent
- Valid driver's license (for errands)
- Professional appearance and demeanor