Job Description
Join our award-winning luxury hotel team in Charlotte, NC! We're seeking charismatic Front Desk Agents with a passion for hospitality and a drive for excellence. Enjoy competitive pay with weekly direct deposit, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and love creating memorable guest experiences, apply today!
Responsibilities
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process reservations and optimize room occupancy using Opera/PMS systems
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping and maintenance teams for seamless operations
- Execute billing transactions and maintain accurate financial records
- Uphold brand standards through professional appearance and conduct
Qualifications
- 1+ years hotel front desk or customer service experience preferred
- Proficiency in hospitality management software (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations with composure
- Valid North Carolina driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality degree a plus