Job Description
Join our award-winning downtown Philadelphia hotel and enjoy the benefits of weekly pay! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences while maintaining a fast-paced, dynamic environment. As a cornerstone of our hospitality team, you'll handle check-ins, manage reservations, and resolve guest inquiries with professionalism and warmth. Enjoy competitive pay, comprehensive training, and a supportive team culture that values your growth.
Responsibilities
- Manage guest check-in/check-out procedures with efficiency and accuracy
- Process reservations and modify bookings using property management systems
- Resolve guest inquiries and complaints promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance departments for seamless operations
- Handle cash transactions and maintain accurate financial records
- Upsell hotel services and amenities to enhance guest experiences
- Perform daily audits and report discrepancies to management
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends and holidays
- Strong attention to detail and organizational abilities
- Basic knowledge of Philadelphia tourism attractions preferred
- Valid Pennsylvania Food Handler's Certificate (or willingness to obtain)
- High school diploma or equivalent required