Job Description
Join our award-winning team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our Oklahoma City location. Enjoy the stability of weekly pay, competitive benefits, and career growth opportunities in a dynamic hotel environment. If you're passionate about customer service and thrive in fast-paced settings, this is your perfect career move!
Responsibilities
- Handle guest check-in/check-out processes efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and professionalism
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Provide local recommendations and assist with guest requests
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible schedule availability including nights/weekends
- Basic knowledge of Oklahoma City attractions and services