Job Description
Launch your hospitality career with Milwaukee's premier downtown hotel! We're seeking enthusiastic Front Desk Agents to create unforgettable guest experiences. No prior experience required – we provide comprehensive training to build your skills in customer service, operations, and hospitality excellence.
Join our award-winning team in the heart of Milwaukee, where you'll handle check-ins, manage reservations, and solve challenges with a smile. Enjoy competitive pay, career advancement opportunities, and a dynamic work environment in Wisconsin's vibrant tourism hub.
Responsibilities
- Efficiently check guests in/out using PMS systems
- Manage reservations and room assignments with precision
- Resolve guest inquiries and service requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Maintain organized front desk and lobby areas
Qualifications
- High school diploma or equivalent (required)
- Outstanding communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and customer-first mindset
- Basic computer proficiency (training provided)
- Willingness to learn hospitality systems and procedures