Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional hospitality meets opportunity! We're seeking energetic Front Desk Agents to deliver memorable guest experiences while enjoying weekly paychecks. This is more than a job—it's your gateway to a thriving hospitality career in Maryland's vibrant city center.
As the first point of contact for international and domestic travelers, you'll showcase Baltimore's charm while mastering our premium guest services. Enjoy competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. Apply today to start your journey with us!
Responsibilities
- Efficiently manage guest check-in/check-out processes using property management systems
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining exceptional service standards
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local recommendations and information to enhance guest experiences
- Maintain organized front desk operations and professional appearance
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak hours
- Basic mathematical aptitude for financial transactions
- Flexible availability including nights, weekends, and holidays
- Valid Maryland hospitality certification preferred
- Must pass background check and drug screening