Job Description
Join our award-winning downtown Chicago hotel as a Front Desk Agent and experience the perfect blend of hospitality and career growth! We're seeking energetic professionals to deliver exceptional guest experiences with weekly pay and competitive benefits. Work in a stunning location steps from Magnificent Mile while building transferable skills in customer service, reservations, and revenue management. Our team thrives on creating memorable stays for international and domestic travelers alike.
Responsibilities
- Manage seamless check-in/check-out processes for 100+ daily guests
- Handle reservations, billing inquiries, and VIP requests with precision
- Operate PMS systems (Opera/Micros) and maintain guest data accuracy
- Coordinate with housekeeping, concierge, and security teams
- Resolve guest concerns proactively to ensure 95%+ satisfaction
- Process payments and manage cash drawer reconciliation
- Market hotel amenities and local attractions to drive revenue
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Proficiency in PMS systems and Microsoft Office Suite
- Exceptional communication skills in English (bilingual a plus)
- Ability to multitask during peak check-in periods
- Basic knowledge of Chicago tourism and transportation
- Flexible availability including nights/weekends/holidays
- Valid Illinois driver's license preferred
- Positive attitude with problem-solving mindset