Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in vibrant Kansas City! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with weekly pay and competitive benefits. Located in the heart of downtown, you'll be the first point of contact for our international clientele, combining efficiency with genuine Midwestern hospitality. Enjoy flexible scheduling, career advancement opportunities, and a supportive team environment. Immediate openings available!
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using de-escalation techniques
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Utilize hotel management software (Opera) efficiently
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- High school diploma or equivalent required
- Valid Missouri driver's license (if required for duties)
- COVID-19 vaccination preferred