Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent and enjoy the stability of weekly pay while serving guests in Washington, IL! We're seeking energetic professionals who thrive in fast-paced environments and appreciate the rhythm of shift work. As a cornerstone of our guest experience, you'll be the first point of contact, ensuring seamless check-ins, exceptional service, and memorable stays. We offer competitive compensation, consistent schedules, and a supportive culture that values your contributions. If you're ready to build a rewarding career in hospitality with reliable pay, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management systems
- Handle guest inquiries, complaints, and requests with professionalism and empathy
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Upsell hotel amenities, rooms, and local attractions to enhance guest experience
- Maintain organized records of guest preferences and special requests
- Ensure lobby area remains clean, welcoming, and well-stocked
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years customer service or front desk experience required
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic math skills for financial transactions
- Positive attitude and problem-solving mindset