Job Description
Are you the welcoming face of our hotel after dark? We are seeking a dedicated Night Shift Front Desk Agent to join the Grand Oak Hotel & Conference Center in Oakland, CA. In this pivotal role, you will be the first point of contact for our guests during the evening hours, ensuring a safe, comfortable, and memorable stay.
We pride ourselves on providing top-tier hospitality and are looking for someone with a positive attitude and a strong work ethic. If you are ready to advance your career in a dynamic environment, we want to hear from you.
Responsibilities
- Manage the front desk operations efficiently during the night shift, including check-ins, check-outs, and room key issuance.
- Respond to guest inquiries via phone, email, and in-person with a warm and professional demeanor.
- Monitor security cameras and access points to ensure the safety of guests and property.
- Assist guests with luggage handling, directions to local attractions, and special requests.
- Perform nightly inspections of the lobby and common areas to maintain a pristine environment.
- Process payments accurately and handle cash transactions according to company policy.
- Report maintenance issues or safety hazards to the management team immediately.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality or front desk operations is preferred but not required.
- Must be available to work rotating night shifts (e.g., 10:00 PM to 6:00 AM).
- Strong communication skills and the ability to work independently.
- Basic computer proficiency and familiarity with property management systems (PMS).
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).