Job Description
Welcome to the Orlando Grand Hotel, a beacon of luxury and hospitality in the heart of Central Florida. We are currently seeking enthusiastic, self-motivated individuals to join our dynamic Front Office team as Front Desk Agents.
Whether you are a recent graduate looking to start your career or an experienced professional seeking a new environment, we provide comprehensive on-the-job training. We believe that a great attitude is the most important skill in hospitality. If you are ready to learn the ropes of the hotel industry in one of the world's most vibrant tourist destinations, we want to hear from you.
At the Orlando Grand Hotel, we don't just offer a job; we offer a pathway to a rewarding career in the hospitality industry.
Responsibilities
- Guest Relations: Welcome guests with a warm, professional greeting and ensure a seamless check-in and check-out process.
- Operations Support: Handle incoming calls, manage correspondence, and assist in the efficient operation of the front desk.
- Information Desk: Provide accurate information regarding local attractions, dining, and hotel amenities to guests.
- Room Management: Assist in room preparation, maintenance of public areas, and ensuring the lobby meets our high cleanliness standards.
- Problem Resolution: Address guest inquiries and resolve issues promptly to ensure a 5-star experience.
- Team Collaboration: Work closely with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: No prior hotel experience required. Previous customer service or retail experience is a plus but not mandatory.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A positive, friendly demeanor and a genuine passion for helping others.
- Availability: Ability to work flexible shifts, including weekends, nights, and holidays.
- Computer Skills: Basic computer proficiency is helpful, as training will be provided.