Job Description
Join our dynamic hospitality team at the Grand Fort Worth Hotel! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. Enjoy weekly paychecks while working in a fast-paced environment where your customer service skills shine. As the first point of contact, you'll create memorable stays for business and leisure travelers, backed by competitive hourly rates and comprehensive training.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Process payments and maintain accurate billing records
- Handle guest inquiries and resolve complaints promptly
- Coordinate housekeeping and maintenance requests
- Operate property management systems (e.g., Opera, Fidelio)
- Upsell hotel amenities and services
- Assist with reservation management and modifications
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in PMS software and MS Office
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent required
- Basic math and cash handling abilities
- Positive attitude and team collaboration mindset
- Knowledge of Fort Worth attractions preferred