Job Description
Join our award-winning hospitality team at Grand Plaza Hotels in sunny Los Angeles! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with weekly pay and immediate start opportunities. As the first point of contact, you'll create memorable moments while handling check-ins, managing reservations, and resolving guest inquiries with professionalism and warmth. Enjoy competitive compensation, comprehensive benefits, and career advancement in a dynamic luxury environment.
Why Work With Us?
• Weekly paycheck (no more waiting!)
• Comprehensive health benefits package
• 401(k) with company match
• Hotel discounts worldwide
• Paid training and certification programs
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and modifications with accuracy
- Resolve guest complaints and issues promptly to ensure satisfaction
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to enhance guest experiences
- Maintain cleanliness and organization of front desk area
Qualifications
- 1+ years of front desk or hospitality experience required
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of foreign languages (Spanish/Chinese preferred)
- High school diploma or equivalent; hospitality certification a plus
- Flexible availability including nights, weekends, and holidays
- Valid California driver's license (if required for errands)