Job Description
Join our award-winning hospitality team as a Front Desk Agent and launch your career in the heart of NYC! No prior experience required—we provide comprehensive training to ensure your success. As the first point of contact for our luxury guests, you'll create unforgettable experiences while working in a dynamic, supportive environment. Enjoy competitive benefits, growth opportunities, and the chance to develop skills that will open doors across the hospitality industry.
Responsibilities
- Greet and assist guests with check-in/check-out processes using property management systems
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial documentation
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and customer focus
- Proficiency with basic computer systems (training provided)
- Flexible schedule including nights, weekends, and holidays
- Positive attitude and willingness to learn
- Valid work authorization for US employment