Job Description
Join Georgia's premier luxury hospitality destination! We're seeking an exceptional Guest Services Manager to lead our front desk operations and create unforgettable experiences for discerning travelers. At Grand Luxury Hotels, we blend Southern charm with world-class service, and we need your expertise to maintain our 5-star reputation.
This role offers competitive compensation, comprehensive benefits, and growth opportunities within our expanding portfolio. If you thrive in fast-paced environments and possess a passion for exceeding guest expectations, we invite you to apply today.
Responsibilities
- Supervise front desk team and ensure seamless check-in/check-out processes
- Handle complex guest inquiries and resolve service issues with professionalism
- Monitor room status and coordinate with housekeeping for optimal occupancy
- Train staff on brand standards and service excellence protocols
- Collaborate with departments to deliver personalized guest experiences
- Implement revenue management strategies for room upselling
- Maintain detailed records of guest preferences and special requests
Qualifications
- 3+ years in luxury hotel front desk management
- Proven leadership skills with staff training experience
- Exceptional communication and conflict resolution abilities
- Proficiency in property management systems (Opera, etc.)
- Strong knowledge of Atlanta tourism and attractions
- Ability to work flexible schedules including nights/weekends
- Associate's degree in Hospitality or related field preferred
- Fluency in English; Spanish language skills a plus