Job Description
Join our dynamic hospitality team as a Front Desk Agent and enjoy the stability of weekly pay! We're seeking energetic professionals to deliver exceptional guest experiences in Louisville's premier hospitality destination. This shift-based role offers competitive compensation, growth opportunities, and a supportive work environment where your customer service skills shine.
As a key ambassador for our brand, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and efficiency. Perfect for detail-oriented individuals who thrive in fast-paced settings, this position combines daily rewards with career advancement potential in the heart of Kentucky's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and cancellations
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate with housekeeping, maintenance, and security teams
- Operate switchboard and manage multi-line phone systems
- Prepare daily reports and maintain guest satisfaction logs
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in reservation systems (e.g., Opera, Sabre)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling abilities
- Professional appearance and positive attitude