Job Description
Join our dynamic team as a Front Desk Agent at the heart of Manhattan's vibrant hospitality scene! We're seeking polished professionals to deliver exceptional guest experiences with weekly pay and flexible shift schedules. This role offers immediate career growth in luxury hospitality while enjoying NYC's energy.
Our competitive package includes:
- Weekly direct deposit pay
- Health benefits & 401(k)
- Complimentary hotel stays
- Professional development programs
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations and room assignments using Opera PMS
- Resolve guest inquiries and escalate complex issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean, organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends)
- High school diploma or equivalent
- Valid NYC hospitality license (if applicable)
- Fluency in English; Spanish/Portuguese a plus