Job Description
Join our award-winning team at Grand Plaza Hotel in downtown San Jose! We're seeking enthusiastic individuals to kickstart their hospitality careers with comprehensive training and growth opportunities. Perfect for recent graduates or career changers, this full-time position offers competitive benefits, flexible scheduling, and a supportive work environment. Our commitment to employee development ensures you'll gain valuable skills in guest relations, reservation systems, and hotel operations.
Located in the heart of Silicon Valley, our hotel provides stunning city views and state-of-the-art amenities. We pride ourselves on creating memorable guest experiences through our exceptional service culture. If you're passionate about people and ready to build a career in hospitality, we want to meet you!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm hospitality
- Manage reservations, room assignments, and payment processing
- Respond to guest inquiries and resolve issues promptly
- Operate hotel management systems (PMS) efficiently
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest experience
- Maintain accurate records of guest preferences and feedback
Qualifications
- High school diploma or equivalent (degree preferred)
- No prior hotel experience required – we train!
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency with willingness to learn systems
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods
- Valid California driver's license (if needed for errands)