Job Description
Are you a people person looking to start your career in hospitality? Grand Hospitality Group is seeking enthusiastic Front Desk Agents to be the first point of contact for our guests at our premium Chicago location. No prior experience is required – we provide comprehensive training to set you up for success! Join a dynamic team where your passion for customer service shines. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of luxury hotels.
Responsibilities
- Warmly welcome and register guests, ensuring a smooth check-in/check-out experience
- Manage reservations, room assignments, and guest inquiries with professionalism
- Handle cash transactions and operate hotel management systems accurately
- Coordinate with housekeeping and maintenance teams to resolve guest requests promptly
- Maintain a clean, organized front desk area and lobby environment
- Actively upsell hotel amenities and services to enhance guest experiences
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Exceptional communication and interpersonal skills
- Positive attitude with a strong customer service mindset
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with reservation systems
- Reliability and punctuality with flexible availability
- Must pass background check and drug screening