Job Description
Join our award-winning team at the Grand Plaza Hotel in downtown San Jose! We're seeking a dynamic Night Front Desk Agent to deliver exceptional guest experiences during evening and overnight hours. This is a unique opportunity to be the face of our luxury property while working in a vibrant urban setting with competitive compensation and growth potential. Enjoy complimentary meals, employee discounts, and a supportive team environment.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Manage reservations and room status updates through Opera PMS
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency protocols and ensure guest safety throughout shift
Qualifications
- Minimum 2 years hotel front desk experience required
- Proficiency with property management systems (Opera, FOSSE preferred)
- Exceptional problem-solving and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid California driver's license with clean record
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and transportation