Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in Atlanta! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences with the convenience of weekly pay. As the first point of contact, you'll create memorable stays through personalized service, efficient check-ins, and seamless problem-solving. Enjoy competitive compensation, flexible scheduling, and career growth in a vibrant downtown location. Perfect for detail-oriented professionals passionate about exceeding guest expectations.
Responsibilities
- Manage guest check-in/check-out processes with precision and warmth
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly using strong problem-solving skills
- Process payments and maintain accurate guest account records
- Coordinate with housekeeping and maintenance teams for room readiness
- Utilize PMS systems (e.g., Opera) for daily operations
- Provide local recommendations to enhance guest experiences
Qualifications
- 1+ years front desk or customer service experience preferred
- Exceptional communication and interpersonal abilities
- Proficiency in hotel management software and basic MS Office
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required