Job Description
Join our dynamic hospitality team at the prestigious Grand Plaza Hotel in vibrant Kansas City! We're seeking a dedicated Front Desk Agent to deliver exceptional guest experiences with our industry-leading weekly pay schedule. As the first point of contact, you'll create memorable stays through personalized service, seamless check-ins, and local expertise. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in one of Missouri's most exciting cities. Apply now to become part of our award-winning team!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams for flawless operations
- Process payments and maintain accurate guest records
- Provide local recommendations to enhance guest experiences
- Utilize hotel management systems (Opera, Fidelio) effectively
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in reservation systems and Microsoft Office
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Valid driver's license preferred