Job Description
Join our award-winning team at the Grand Baltimore Hotel as a Front Desk Agent! We're seeking dynamic professionals to deliver exceptional guest experiences in the heart of Maryland's vibrant city. Enjoy weekly pay, competitive benefits, and career growth opportunities in a luxury hospitality environment. If you're passionate about service and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel software
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest complaints with professionalism and urgency
- Process payments and maintain accurate billing records
- Coordinate with housekeeping, maintenance, and security teams
- Market hotel amenities and services to enhance guest satisfaction
- Uphold brand standards through personalized guest interactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure environments
- Basic knowledge of local attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid driver's license preferred