Job Description
Join our award-winning luxury hotel in Charlotte and become part of a dynamic hospitality team! We're seeking a Front Desk Agent to deliver exceptional guest experiences with weekly pay. Enjoy competitive benefits, career growth opportunities, and work in the heart of North Carolina's thriving hospitality scene. Perfect for career-driven professionals seeking stability and rapid advancement.
Responsibilities
- Check-in/out guests with precision and warm hospitality
- Manage reservations, billing, and guest inquiries
- Coordinate with housekeeping and maintenance teams
- Process payments and handle cash transactions
- Resolve guest concerns promptly and professionally
- Maintain accurate guest records and documentation
- Support hotel loyalty programs and upselling initiatives
Qualifications
- 1+ years hotel or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Positive attitude and team-player mentality
- High school diploma or equivalent required