Job Description
Join our award-winning hotel team in Albuquerque! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences while enjoying the financial stability of weekly pay. As the first point of contact, you'll manage check-ins, resolve inquiries, and ensure seamless operations. This role offers competitive compensation, comprehensive training, and opportunities for career growth within our hospitality group.
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel management software
- Address guest inquiries and resolve complaints with exceptional service standards
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for room readiness
- Handle reservation modifications and booking inquiries
- Uphold safety protocols and emergency response procedures
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Strong communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Albuquerque attractions and local services