Job Description
Join our award-winning team at Hospitality Plus Resorts and unlock your potential with weekly pay opportunities! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our Austin location. This shift-based role offers competitive compensation, flexible scheduling, and rapid career growth within the hospitality industry. Enjoy the stability of weekly paychecks while working in a vibrant, guest-centric environment.
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservation inquiries and modify bookings using PMS systems
- Resolve guest concerns promptly and escalate complex issues appropriately
- Process payments accurately and maintain financial transaction records
- Coordinate housekeeping and maintenance requests for guest rooms
- Execute upselling strategies for room upgrades and amenities
- Ensure lobby area maintains professional appearance at all times
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of local attractions and transportation
- High school diploma or equivalent required